Text Message Terms

Embroidery Solutions order updates: transactional texts about an order you placed at an event. They are not marketing, and agreeing to them does not permit us to send you promotions. We do not currently send marketing texts; any future marketing would need your separate consent.

If you choose text updates when you order, we send up to four automated messages per order. Message frequency varies:

• When your order is in the queue: "Embroidery Solutions: Your order [code] is in the queue. Reply STOP to opt out, HELP for help."
• When the first item starts: "Embroidery Solutions: Your order [code] is now being embroidered."
• Optional, when the estimated pickup time is approaching (an estimate, not a ready notice): "Embroidery Solutions: Estimated pickup time for order [code] is approaching. Not ready yet; check your status page or the booth."
• When all remaining items are ready: "Embroidery Solutions: Your order [code] is ready. Please return to the embroidery station."

Each text also includes a link to your private order status page. The queue and reminder texts may include an estimated pickup time and how many orders are ahead of you; these are estimates, not guarantees. Only staff mark an order started or ready.

The optional reminder is sent only when the system can estimate a pickup time and may not be sent for every order. Occasionally our staff may send one message about a problem with your order. We also reply once to HELP. Order updates never include promotions.

Text updates are optional and unticked by default. You can choose to check at the embroidery station instead and give no phone number.

We do not charge for these messages. Message and data rates from your mobile carrier may apply.

Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) at any time to stop all texts from this number. Your mobile carrier or our SMS provider may send one confirmation. Any updates waiting to be sent are cancelled. Reply START to opt back in. Reply HELP for help, or email sales@embroiderysolutions.ca.

Texts may be delayed or not delivered because of carrier networks, phone settings, coverage, outages or system issues, and delivery is not guaranteed. Outdated updates may not be sent. If you have not heard from us, please check at the embroidery station. This is not an emergency service.

Canadian and US mobile numbers.

Your number is used only for order updates and opt-out records, and is not shared with event organizers or other businesses for marketing. If you ask us to follow up after the event, that is handled separately and limited to your request. See the Privacy Policy.

Email sales@embroiderysolutions.ca. Mail: 120 Torresdale Avenue, North York, ON M2R 3N7, Canada.