Embroidery Service Terms

We perform the embroidery, even when an event host or brand pays for or offers it. These terms apply to guests ordering at an event. Bookings by businesses are governed by their signed agreement with us.

Before you submit, please check the spelling, capitalization, font, thread colour, letter height, placement, item and any design. We stitch what you approve, so please check carefully.

On-screen previews and samples are a guide. Thread colours, stitch texture, size and spacing can look slightly different on fabric, and small variations between items are normal in embroidery. Normal variation is not a defect. This does not cover work that does not match what you approved.

Embroidery is made to your order and permanently changes the item; stitching leaves needle holes and cannot be fully removed. For this reason, once stitching has started we cannot accept returns, exchanges or refunds because you changed your mind, including after you pick up the item or leave the event.

This does not affect your rights if the work is defective, does not match what you approved, or the item was damaged by our process (see section 8).

Ask our staff as soon as possible. You can change or cancel an order until we start stitching that item. Once stitching starts, it cannot be changed or cancelled.

If you bring your own item, you confirm you own it and agree to it being embroidered. Some items or areas are unsuitable (for example very thin, stretchy, coated, padded or leather materials, or areas blocked by seams, zippers or pockets), and our staff may decline an item or placement. We are not responsible for pre-existing damage or wear. We remain responsible for damage caused by our own carelessness or mistakes.

Please collect your item at the station before the event ends. If you cannot, email sales@embroiderysolutions.ca with your order number to arrange pickup.

Our mistake: if the stitching does not match what you approved (for example wrong text, font, colour, height or placement), is defective, or our process damaged the item, we will redo the work, replace an item from event stock, or offer another fair remedy, such as a refund where you paid us.

Please check before you leave: we ask you to look over your item at pickup and tell our staff about any visible problem, since we can often fix it on the spot. If you notice a problem later, email sales@embroiderysolutions.ca with your order number and photos. Reporting promptly helps us help you; it does not shorten or remove your legal rights.

Details you entered: if the item matches what you approved but you entered something incorrectly, we may offer a redo if time and stock allow, but we are not required to.

Defects in an item that we did not cause should be raised with whoever sold or supplied the item.

Nothing in these terms excludes or limits rights or remedies you have under the Consumer Protection Act, 2002 (Ontario) or other laws that cannot be waived, or our responsibility for negligence, fraud, wilful misconduct or anything else that cannot be limited by law. Subject to that, and to the extent the law allows, we are not responsible for indirect or consequential losses.

Email sales@embroiderysolutions.ca or speak to our staff at the station.

Email sales@embroiderysolutions.ca. Mail: 120 Torresdale Avenue, North York, ON M2R 3N7, Canada.